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Terms and Conditions

Terms & Conditions for Sale of Goods and Services.

Payment Terms

VAT is charged at the current rate and is subject to government regulations. All prices are in UK Sterling. 

Wallpapers to be paid for in full at point of order.

All made to measure orders are subject to a 50% deposit. All Re-Upholstery work is subject to a 75% deposit. 

We accept Mastercard and Visa credit cards. Debit cards, bank transfers or cheques are preferable.

The balance of payment is due on the day of delivery or installation. Cheques can be given to the delivery person / fitter or card payments can be made over the telephone once the delivery / installation is completed. 

If deliveries / installations are staggered on different dates and over 50% of the value has been delivered / installed then payments on account must be made to pay for the items received. A 50% deposit will always be held on items that are not yet delivered. We reserve the right to charge an additional 3% applicable on a weekly basis to the value of the overall invoice for accounts not settled on or before completed installation. 

If the customer requests Creative Curtains & Interiors to deliver or install beyond their standard lead time of 4 – 6 weeks then payment in full will be required. Storage of customer’s goods may not always be possible. In this event the customer must pay in full and take delivery of the goods. Creative Curtains & Interiors LTD will then carry out the installation when requested to do so. 


Title to the goods will remain with Creative Curtains & Interiors LTD until full payment of the goods is received.

Any measurements taken and plans created remain the intellectual property of Creative Curtains and Interiors LTD.

Creative Curtains & Interiors LTD are committed to protecting customers’ privacy and comply with the Data Protection laws applicable to business in the UK. 

Delivery Dates 

Anticipated delivery dates are quoted in good faith, based on information received from our suppliers. Our standard lead times on custom made goods are 4 – 6 weeks 

Creative Curtains & Interiors LTD cannot be held responsible if these dates are not upheld. 

Delayed deliveries are beyond our control and we cannot offer any financial compensation. However, Creative Curtains & Interiors LTD will use its best endeavors to keep the customer informed of the status of the order. 

Deliveries / Installation 

The customer must be present on the day of delivery / installation. 

Although every effort is made to deliver at the given time of day, an hour either side of the given delivery time must be allowed. Customer’s must allow adequate time to be at home for installations and must check with the staff as to what the likely time frame will be. 

In the event that the order cannot be completed due to fault or error on Creative Curtains & Interiors LTD 's part this does not automatically entitle the customer to financial compensation. We will strive hard to overcome the problem or fault as soon as it is possible so that the order can be completed satisfactorily. 

If we are unable to deliver / install at the agreed time due to the customer not being present at the address or access denied through no fault of Creative Curtains & Interiors LTD then a minimum charge of 50% of the fitting cost will be incurred. 


Goods, which have been ordered specifically by a customer, cannot be cancelled except at the discretion of the management, in which case a minimum 20% cancellation charge will apply. 

If fabric needs to be returned due to a cancellation or change in preference then a re- stocking fee of 20% of the fabric value will be charged plus any carriage charges that may be incurred. 

Made to measure curtains, blinds and all other soft furnishings

As these items are specifically made to your requirements they cannot be returned unless proven to be faulty. 

Underestimation or Missing items 

In the event that we have underestimated on quantity of fabric or items have been missed off a delivery the additional fabrics or items will be chargeable if they were not on the accepted quotation. Creative Curtains & Interiors LTD will pay the delivery charges but the customer will pay for the additional meterage or items if they were not quoted for. 

Poles, tracks and tiebacks & wallpaper

These are ordered in specifically so are non-returnable. 


Fabrics such as silks and linens often have natural characteristics. Creative Curtains & Interiors LTD cannot accept complaints or offer refunds for such natural occurrences.

With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. Fabrics are not guaranteed against colour fading. Unless otherwise stated in the product description we advise that all fabrics are dry cleaned. 

Shrinkage / Fabric appearance 

Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions. Atmospheric conditions may vary in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 

Making up 

Please note that for curtains we pattern match from the bottom up and for blinds from the top down, if you require anything different from this please let us know. 

Roman blinds with blackout lining 

Please note when ordering roman blinds with blackout lining we use the blackout lining as an interlining and it is sandwiched between the face fabric and the lining fabric. To secure the three layers we use a ‘stab stitch’ which can sometimes cause light to filter through where it has been stitched. 

Carriage Charges 

Carriage will be charged on individual fabric and wallpaper orders at a standard rate £13.00 including VAT.

We sell fabrics at the recommended retail rate. We will not offer our making up service on discounted fabrics purchased on the internet or with customers own fabrics purchased elsewhere.

Borrowing Books / Sample requests

By borrowing design books and or ordering samples through our showroom, website or via email we consider you to be a customer. By supplying us with personal details ( name, address, telephone number, email address) we will use this to provide you with goods or service. Service by means of borrowing books ( deposit maybe required) and goods by way of sample requests. We will pass on your details to our suppliers ( in the provision of supplying samples directly to you). Their use of your data is clearly outlined on their  individual websites.

We will retain your details for our own limited marketing activity and on anything we send you the process for you to withdraw consent from any future communication will be very clear.

Fitting Services

Having chosen to get your order fitted by Creative Curtains & Interiors LTD, we will arrange a mutually convenient date and time to suit all parties. As we are reliant on third parties in order to complete your order we reserve the right to change the date, time of the fitting at short notice. We would be unable to offer any compensation for matters outside of our control. Every effort is made to give as much notice of possible changes caused by circumstances beyond our control. 

Should you be unsatisfied with any element of our fitting service we politely request that you ensure we are aware of your concerns at the time of fitting.  Our preferred method of communication is email.

We regret that we are unable to accept claims arising from fitting once the job is complete. 

Contract Law 

This contract is and shall be deemed to be made in England and shall be governed by English Law. 

Terms and Conditions 

Creative Curtains & Interiors LTD reserve the right to amend these terms and conditions at any time without notice. 

Statutory Rights 

These terms and conditions do not affect your statutory rights. 

By placing an order with Creative Curtains & Interiors LTD you are accepting all of the terms and conditions above.